Your privacy is our priority. This document clearly explains how vetpawa collects, uses, stores, and protects your personal data as a user of our platform.
This Privacy Policy describes Vetpawa's data protection practices. By using our platform, you agree to the collection and use of data as described. To fully understand your rights, please read this document in full together with Terms and Conditions ours.
Vetpawa ("we", "Platform") takes our responsibility to user privacy seriously. As an online betting and casino platform operating in Malaysia, we are subject to the Personal Data Protection Act 2010 (PDPA) and are committed to complying with all applicable data protection requirements.
This Privacy Policy applies to all users who register, browse, or use any Vetpawa service — whether via the website, mobile app, or other channels. We encourage you to read this document carefully and contact us if anything is unclear.
Vetpawa does not sell, rent, or trade users' personal data to any third party for marketing purposes. Your data belongs to you — we only use it to provide you with a better service.
Vetpawa collects several categories of data depending on your level of interaction with the platform. Below is a summary of the types of data we may collect:
| Data Category | Examples | Requirement |
|---|---|---|
| Personal Identity | Full name, MyKad/passport number, date of birth, gender | Mandatory (KYC) |
| Contact Information | Email address, phone number, full address | Mandatory |
| Financial Data | Bank account number, deposit and withdrawal transaction history | Mandatory |
| Gaming Data | Betting history, games played, wins and losses | Automatic |
| Technical Data | IP address, device type, web browser, approximate location data | Automatic |
| Communication Data | Support chat history, emails, feedback | Where relevant |
We only collect data necessary for legitimate purposes. You are not required to provide optional data, though the absence of certain information may limit access to some platform features.
Your personal data is collected through the following channels:
Every piece of data we collect has a specific and legitimate purpose. vetpawa uses your personal data for the following purposes:
You can opt out of marketing emails at any time via the unsubscribe link in any promotional email or through the notification settings in your account. Opting out of marketing will not affect important service communications.
Vetpawa does not sell your personal data. However, in certain situations, we may share necessary information with the following parties:
We work with third-party service providers that help us operate the platform — including payment providers, game providers, analytics services, and technical infrastructure support. All these providers are bound by strict confidentiality agreements and are only permitted to process data for purposes we specify.
Vetpawa will disclose personal data when required by law or by a directive from a lawful authority — including for fraud prevention, criminal investigation, or compliance with court orders.
In situations where there is a threat to the safety of other players or the platform, relevant information may be shared with the appropriate parties for protective purposes.
Vetpawa never shares your personal data with third-party advertisers or data brokers. If you receive marketing communications claiming to be from vetpawa but appear suspicious, contact our support team for immediate verification.
Vetpawa invests heavily in security infrastructure to protect your personal data. The technical and organisational measures we employ include:
While no system can be guaranteed 100% secure, vetpawa applies the highest industry standards to protect your data. In the event of any data breach affecting your information, we will notify you within the timeframe required by applicable law.
Vetpawa retains your personal data for as long as your account is active or as long as necessary to provide our services. After an account is closed, certain data may be retained for longer for the following reasons:
When there is no longer a legitimate need to retain your data, Vetpawa will securely delete or destroy it in accordance with established procedures.
As a vetpawa user, you have the following rights regarding your personal data:
Request a copy of the personal data we hold about you.
Request correction of inaccurate or incomplete data.
Request data deletion when there is no longer a legitimate reason to retain it.
Request that processing of your data be restricted under certain circumstances.
Receive your data in a machine-readable format for portability.
Object to the processing of your data for marketing or profiling purposes.
To exercise any of the above rights, contact our support team via Live Chat or email. We will process your request within 30 business days. For complex cases, this period may be extended with prior notice to you.
Vetpawa uses cookies and similar tracking technologies to enhance the user experience and analyse platform usage patterns. There are several types of cookies we use:
These cookies are required for core platform functions such as login authentication, session security, and basic setting preferences. The platform cannot function properly without them and they cannot be disabled.
These cookies help us understand how users interact with the platform — the most visited pages, time spent in each section, and any technical errors encountered. This data is used in aggregate to improve the platform.
These cookies store your settings and preferences such as your preferred language, display theme, and favourite platform layout so you don't have to reconfigure them every time you log in.
You can manage cookie settings through your web browser. However, disabling certain cookies may affect the functionality of some parts of the platform.
Vetpawa is a betting platform exclusively for adult users aged 18 years and above. We do not knowingly collect personal data from children. If we discover an account registered by a minor, it will be closed immediately and all associated data will be deleted.
If you discover that a child has registered on our platform, please contact our support team immediately for appropriate action.
Vetpawa reserves the right to amend this Privacy Policy from time to time to reflect changes in our data practices, new legal requirements, or service improvements. Any material amendments will be communicated to you via:
Continued use of the platform after amendments take effect constitutes acceptance of the revised terms. We encourage you to review this page regularly.
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us via:
You may also refer to Frequently Asked Questions (FAQ) for answers to the most frequently asked questions about privacy and data security. For information about your rights as a platform user overall, please read our Terms and Conditions ours.
More than just a written policy — these are the concrete steps we take every day to protect your privacy and data security.
All data transmitted through vetpawa is protected with 256-bit SSL encryption — the same standard used by leading financial institutions and banks worldwide.
The identity verification process we carry out is more than a formality — it ensures that only you can access your account and funds, protecting against unauthorised access.
Our AI system monitors all platform activity in real time to detect and block fraud attempts, suspicious logins, and abnormal activity before they affect your account.
Your data is stored on servers protected by multi-layered access controls. Only authorised and verified staff may access user data, and every access is carefully logged.
Vetpawa operates in full compliance with Malaysia's Personal Data Protection Act 2010 (PDPA). Your rights as a data subject are respected and taken seriously.
From your account settings, you can manage privacy preferences, control marketing communications, and request access to or deletion of your data — all without needing to contact support.
Your data is safe with us. Register a Vetpawa account today and enjoy a betting experience that is secure, fair, and genuinely respectful of your privacy as a Malaysian player.
Wagering involves risk. Please play responsibly. Age 18+.