Terms and Conditions vetpawa

1Eligibility & Registration

To use vetpawa's services, you must meet the following requirements without exception:

• Be aged 18 years and above on the date of registration.
• Be in a jurisdiction where online betting activity is permitted under local law.
• Not an individual who has self-excluded from the platform or has any active self-exclusion programme.
• Not registering on behalf of another person or for professional purposes without written consent from vetpawa.
• Having full legal capacity to enter into binding agreements.

Vetpawa reserves the right to request age and identity verification at any time. Accounts that fail to verify eligibility may be temporarily suspended until the KYC (Know Your Customer) process is complete. Further information about the verification process can be found on the Platform us.

2User Account

Each user is only permitted to register and maintain one active account at vetpawa. Owning more than one account by the same individual, or sharing an account with another person, is strictly prohibited and may result in the closure of all associated accounts and forfeiture of balances.

Account Responsibility

You are solely responsible for keeping your login credentials confidential. Vetpawa is not liable for any losses arising from unauthorised access to your account due to your own negligence. If you suspect your account has been accessed without authorisation, contact our support team immediately.

Identity Verification (KYC)

Vetpawa conducts a KYC process that includes verification of identity documents (MyKad or passport) and proof of current address. This process is mandatory for the first withdrawal and may be requested again for transactions exceeding a certain amount or at any time deemed necessary by vetpawa. All submitted documents are stored with encryption and fully protected in accordance with Privacy Policy us.

3Deposits & Withdrawals

Deposit

Vetpawa accepts deposits via multiple payment methods including FPX, DuitNow QR, e-wallets (Touch 'n Go eWallet, Boost), direct bank transfer, and cryptocurrency. All deposits are processed instantly and credited to your account automatically as soon as confirmation is received from the payment provider.

• Minimum and maximum deposit limits vary depending on the selected payment method.
• Vetpawa does not charge any fees for deposits; however, your bank or payment provider may apply their own charges.
• Deposit funds must originate from a bank account or e-wallet registered in your own name.

Withdrawal

Withdrawals may only be made to the same payment method or under the same name used for the deposit. This is a security measure to prevent money laundering and protect your funds. Withdrawal conditions are as follows:

• Full KYC verification is required before your first withdrawal can be processed.
• Withdrawal processing times vary by payment method and account VIP level — VIP members enjoy faster priority withdrawals.
• Vetpawa reserves the right to hold withdrawals for security review purposes or pending KYC compliance.
• Any wagering requirements from active bonuses must be fully met before the related winnings can be withdrawn.

4Bonuses & Promotions

All bonuses and promotions offered by vetpawa are subject to specific conditions stated in each offer's terms. General conditions that apply to all bonuses are as follows:

• Each player is entitled to claim the welcome bonus once only. Attempts to claim this bonus more than once through different accounts will result in bonus cancellation and account action.
• Wagering requirements must be met within the specified time period. Expired bonuses will not be extended.
• Vetpawa reserves the right to modify, suspend, or cancel any promotion at any time without prior notice.
• Bonuses cannot be transferred between accounts or converted directly to cash without fulfilling the wagering requirements.
• Games that count toward wagering requirements vary by game type — specific details are stated in each bonus's terms.

5Wagering Rules

All bets placed at vetpawa are subject to the applicable game and wagering rules. Some general principles that apply are:

• Confirmed bets cannot be cancelled except under certain technical circumstances acknowledged by vetpawa.
• In the event of a technical error during a game or live betting, vetpawa reserves the right to void the affected round and refund the wager.
• For sports betting, vetpawa reserves the right to void or adjust bets where there is a clear odds error (palpable error) or incorrect information at the time the bet was placed.
• All casino game outcomes using RNG are random and unpredictable — Vetpawa does not manipulate game results.
• Bets placed after an event has started (in-play betting) are subject to the specific live betting rules stated in the Wagering section of the platform.

6Responsible Gaming

Vetpawa is committed to responsible gaming practices. We provide a range of tools to help players manage their gaming habits in a healthy way:

• Deposit Limit: Set daily, weekly, or monthly limits on your deposits.
• Session Limit: Limit your playing time within a single session.
• Temporary Break: Take a break from the platform for a period of your choice.
• Self-Exclusion: Fully exclude yourself from the platform for an extended period.
• Check History: Access your full betting history and transaction records at any time.

If you or someone you know is showing signs of a gambling problem, please refer to the Responsible Gaming for support resources and further information. Asking for help is a sign of strength, not weakness.

7Security & Privacy

Vetpawa uses 256-bit SSL encryption for all data transmitted through the platform. Your personal information is handled in accordance with Privacy Policy in detail. In brief:

• Your personal data is not sold or shared with third parties for marketing purposes.
• Collected information is used solely for account management, KYC compliance, and service improvement.
• You have the right to request a copy of your personal data or apply for its deletion in accordance with applicable law.
• Vetpawa uses an automated threat detection system to monitor suspicious activity and protect your account.

8Prohibitions & Restrictions

Users are strictly prohibited from doing the following on the vetpawa platform:

• Registering more than one account or using another person's identity.
• Using automation software, bots, or other tools to play or manipulate the system.
• Collaborating with other players to deceive the platform through collusion, bonus abuse, or money laundering.
• Attempting to hack, breach, or disrupt the platform infrastructure.
• Using the platform for any illegal activity, including money laundering or fraud.
• Sharing login credentials or allowing others to use your account.

9Liability Limits

Vetpawa provides its services on an "as-is" basis. While we strive to ensure the platform operates without interruption, we cannot guarantee that the service will always be free from technical errors or disruptions. To the extent permitted by law:

• Vetpawa is not liable for losses arising from service disruptions due to scheduled maintenance, internet outages, or circumstances beyond our control.
• Vetpawa is not liable for any indirect, consequential, or punitive losses suffered by users.
• Vetpawa's total liability to any user under any circumstances shall not exceed the net deposit amount made by that user in the 30 days prior to the claim being made.

10Account Closure

Closure by User

You may close your account at any time by contacting customer support. All eligible balances will be returned in accordance with the applicable withdrawal terms. Please ensure there are no active bonuses or outstanding wagering requirements before requesting account closure.

Closure by vetpawa

Vetpawa reserves the right to close or suspend any account without prior notice if:

• There has been a violation of any section of these Terms and Conditions.
• Account found to be involved in fraudulent activity, collusion, or bonus abuse.
• Information submitted during registration or KYC was found to be false or misleading.
• There is a directive from the relevant authorities to do so.

11Terms Amendment

Vetpawa reserves the right to amend these Terms and Conditions at any time. Material amendments will be communicated to users via email or in-platform notification at least 7 days before taking effect. Continued use of the platform after amendments take effect constitutes acceptance of the revised terms.

You are encouraged to review this page regularly to stay informed of the latest applicable terms. The most recent update date is always displayed at the top of this document.

12Contact Us

If you have any questions regarding these Terms and Conditions or need further clarification, the Vetpawa support team is ready to assist you via:

• Live Chat: Available directly from the vetpawa website or app, 24 hours a day, 7 days a week.
• Email: [email protected] — response time within normal operating hours.
• FAQ: Visit the FAQ for answers to the most frequently asked questions.

For enquiries related to privacy and personal data, please refer to Privacy Policy us. For questions about responsible gaming and self-control tools, visit the Responsible Gaming.